OUR DEPARTMENTS

OUR DEPARTMENTS

 

Split over our London and Leicester offices, our Finance team monitors spending throughout the business, including everything from advertising and personnel to store maintenance and development while Procurement supports all of our departments with ways to reduce spending whilst maintaining efficiency.

Our HR department is all about our people. This covers everything from recruiting the best talent to evolving our people strategy and developing our team members. The department is made up of seven teams including Recruitment, Learning & Development, Employee Relations, Rewards & Benefits, Internal Communications, Health & Safety and HR Generalists.

Our IT department works across the business to provide services that underpin both our day-to-day operations and our long-term business goals. This covers everything from providing 24/7 support for all IT services to ensuring the website runs smoothly on our busiest days of the year and implementing the best new systems to help our teams work to greatest potential.

Our Marketing department helps to keep Selfridges at the forefront of retail. Drawing on the latest marketing insights, they deliver communication plans and content strategies for all of our campaigns and projects including brand partnerships, seasonal activations and calendar events.


Our PR department maintains Selfridges’ public profile to increase awareness of our brand. They manage our relationships with the media and are the first port of call for anybody looking to find out more about what we do.


Our Events team manage all of the extraordinary events, launches and promotional activities hosted in our stores.


The CRM team analyse our customer data to give insight into spending behaviours as well as analysing the reach of our campaigns to see how they can be improved.

Our Buying & Merchandising department is in charge of filling our stores with the most extraordinary selection of products and services.


The Buying team source the latest products, brands and trends to keep us a step ahead of our competitors. They build relationships with our brands and suppliers to secure exclusive products and negotiate the best prices.


The Merchandising team gets down to the detail, whether it be analysing sales, monitoring stock levels or planning for the next season to help the Buying team make the best decisions.

From our world-famous windows to our in-store theatrics, our Creative department is the driving force behind many of the extraordinary things we do to surprise, amaze and amuse our customers.


Our Creative Presentation team is made up of our Visual Merchandising, Windows and Creative teams. Together they keep us on top of the latest trends with our window displays, in-store activations and more.


Our Graphics team design all of the inspiring and engaging graphics we see across each of our stores and our head offices, whether that’s giant neon lights over our Oxford Street entrance or the graphic identity for our latest campaign.

Our Digital department allows customers from 130 countries around the world to shop with Selfridges. The Digital teams look after everything from shooting product imagery in our in-house photo studio to designing marketing emails for our database of customers and analysing customer behaviour to deliver the best user experience.

Whether it’s the architecture of one of our stores or the interior design of our head office, everything relating to Selfridges’ property is managed by our Property & Design department. As well as working on larger development projects, the teams also look after cleaning, mechanical, electric and general maintenance.